Reference

Open with viral88 Legal access rules

viral88 Legal guidance puts account access, wallet checks and data choices in one place before you enter the lobby.

Account eligibilityData and cookiesPayment recordsPolicy requests
viral88 Open with viral88 Legal access rules
POLICY CONTACT

Reach support about Legal questions

A clear contact route matters when a Legal question affects your account, wallet record or access request.

Account access If phone verification or an eligibility check stops account access, use the support route inside your account and identify the exact policy wording that needs clarification.
Wallet records For DANA, OVO, GoPay or QRIS questions, send the receipt reference and displayed status. We use those details to separate a policy question from a payment-record mismatch.
Policy changes To ask for a correction or change to your account data, contact us through the account support path with the requested change and a reason we can assess.
DATA PRACTICE

Protect your data under Legal rules

We handle Legal matters through practical account controls rather than broad promises. Your phone verification, payment references and policy requests stay connected to the account record used to assess access.

Account data

We use the phone number and account details you provide to complete verification, connect policy requests to the right record and assess whether access can proceed where local law permits.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us match receipts with displayed wallet status. We use the reference, not guesswork, when checking a record.

Cookies

Cookies and session storage can keep your account path consistent between login and the lobby. You can manage browser permissions, though changing them may affect access to saved session steps.

Account security

Phone verification comes before account access, while your login details remain your responsibility. Do not share verification codes, and contact support if an unfamiliar session or account change appears.

Record retention

We retain account, payment and policy-contact records for operational and legal needs, then handle them under our current retention wording. Ask support which record category your request concerns.

Change requests

To request correction, access or removal of eligible data, send the account phone number, requested action and supporting detail through the signed-in support route for assessment.

Find answers to viral88 Legal searches

These Legal answers cover the questions we expect you to ask before opening an account from Indonesia. They explain location wording, account checks, data requests and payment records without treating a wallet rail as permission to access every service. If your situation is specific, use the account support path with the relevant reference.

Legal access means you may use the service only when eligibility depends on local law and where local law permits. You remain responsible for checking the rules that apply to your location.

Yes. We use a clear phone verification step before account access. If the number, account details or eligibility record needs clarification, support can assess the issue through your account path.

DANA and QRIS are payment context, not permission to access the service. Their receipt and status references may help us check an account record, while access still depends on local law.

You can request correction, access or another eligible change through the signed-in support route. Include your account phone number, the requested action and enough detail for us to identify the record.

Cookies and session storage can support the path between login and the lobby. You can adjust browser permissions, but changing them may interrupt saved sessions or require another account access step.

Account, payment and policy-contact records may remain available for operational and legal needs under the current retention wording. Ask support about the category involved rather than sending unnecessary personal details.

Use the support route inside your account and mention the relevant policy section, account phone number or payment reference. This gives us a direct path to assess access, data or record questions.